We appreciate your interest in our website and protecting your privacy is very important to us. In the following we inform you about collecting and using of your data.
1 Controller and Contact Person
Responsible data controller in the context of this website is:
Villeroy & Boch AG
2 Contact Person for Data Protection
If you have any questions regarding the collection, processing or use of your personal data, in case of disclosure, rectification, blocking or erasure of data as well as in the case of revocation of granted consents please contact us per e-mail at: [email protected]
3 Visiting our Website
You can visit our website without providing any personal information. We only collect technical data with no personal reference such as the name of your internet service provider, the website from which you are visiting us, the browser type, version and language including some other technical information or the name of the requested file. These data are technically required for offering our service and do not allow any conclusions to your person; we also record and process this information to improve our service.
4 Purchasing through our Website
4.1 Customer Account
A free customer account offers you the possibility to benefit from all advantages of our website and is required for purchases. To create such customer account you only have to enter your first and last name, your e-mail address as well as a password of your choice. The access to your thereupon created customer account is only possible after entering your personal password; therefore, you should always treat your access information confidentially and close the browser window once you have ended your communication with us, particularly if you share the use of the computer with other persons.
When subscribing to the newsletter per double opt-in procedure your email address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.
Our website also offers the possibility of convenient purchases. The conclusion of contract requires the entry of your invoice address and possibly your delivery address if different as well as a telephone number. Furthermore, you have to choose between several payment options and possibly enter further data such as your credit card details. Without your explicit consent we solely use the data you provided to execute and process your order. If we advance the merchandise we might seek credit information based on mathematical and statistical methods for the protection of our legitimate interests. Your interests are taken into account in accordance with the law. Your personal data is transferred through the internet in an encrypted form during the ordering process. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. After the complete execution of the contract and the complete payment of the purchase price and unless you explicitly consented to the further use of your data, your data is blocked for further use and deleted once fiscal and commercial obligations have been fulfilled. We will store contract texts after conclusion and you can review such contracts through the link in the confirmation email.
4.3 Privilege Club
As a member of the Privilege Club, you will participate in Villeroy & Boch's customer loyalty program. For this purpose, a corresponding registration with indication of the requested personal data is required. We store your password for your Privilege Club account and the purchases you have made in addition to the personal data you provided during registration.
Through your membership you will benefit from numerous advantages, which you can find in detail in the conditions of participation of the Privilege Club. You will also receive bonus points on eligible purchases, which will be sent to you once a year in the form of a shopping voucher. In addition, you will receive information on exclusive Privilege Club promotions and events through a special newsletter on a bimonthly basis.
4.4 Newsletter Service
If you have expressly registered for our newsletter, we use your data to send you information on new products, current offers, competitions and our numerous customer services at regular intervals.
You can withdraw your consent at any time with effect for the future by writing to Villeroy & Boch AG, Customer Service, Saaruferstrasse 1-3, D-66693 Mettlach or by sending an email to service.datenschutz(at)villeroy-boch.com.
6 Disclosure of Personal Data
We will only disclose personal data for the purpose of the execution of the order, for instance to group companies, logistics companies or payment providers, or if we are legally bound to do so.
7 Social Media Plugins
This website uses so-called "social plugins" offered the social networks Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, Twitter.com, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA and Google+, operated by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. These plugins are identifiable by the respective logos or text. Your visit to our website does not result in your browser automatically contacting servers of these services: The plugins are not active until clicking them. After clicking on them, you can use the plugins as intended, e. g. make your actual recommendation with a second click. If you have activated social plugins, various data will be transmitted to the social network. This may include data mentioned above in Sec. 3. The providers of these services may trace your visit to our website if you are logged-in into these social networks while visiting our website. If you use the plugin's functions (e.g. clicking the "Like" button, submitting a comment), such information will also be transferred by your browser to the respective social networks and possibly be stored there. Please consult the privacy policies of these services for further information about how they collect, use and store your personal data.
8 Google Analytics
In the event that you wish to avoid disclosure of any personal data, which could be shared through the tracing service of Google Inc. you are advised to make use of the deactivation-add-on as supplied by Google under “http://tools.google.com/dlpage/gaoptout?hl=en". Additionally, you are also entitled to withdraw any pseudonym user profiles at any time for future effect, should these have been created.
Also, you can exercise your general right to object to the use of your data for advertising purposes at any time with effect for the future. In view of the discussion on the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension "_anonymizeIp()" so that IP addresses are only processed further in abbreviated form to prevent them being linked directly.
Anonymous data is collected and saved by use of solutions and technologies by econda GmbH in order to optimize our website. Such data is used to create usage profiles with the use of pseudonyms. Cookies may be used to ensure that your internet browser is recognized again at a later visit. Usage profiles are not associated with the visitor or with the data of the person using a pseudonym, unless with specific permission. In particular, IP addresses will be rendered directly after use, making it impossible to create usage profiles for IP addresses. You can object to the collection and saving of this data in the future at any time by clicking on the following link: www.econda.com/econda/company/data-protection/revocation-of-data-storage
10 Deletion of your Data and Right of Access
If your data is no longer necessary for the above purposes, it will be deleted. If it has to be stored on statutory grounds, it will be blocked. In this case the data is no longer available for further use.
According to statutory law you have a right of free access to your recorded data as well as, if applicable, a right of rectification, blocking or erasure of these data. Please contact the above-mentioned address for this purpose.